Privacy Policy

Effective Date: January 1, 2026

MENA Events, LLC (“MENA Events,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with OC MENA Festival and our related services.

This Policy applies to information collected through our websites, ticketing platforms, mobile applications, social media pages, in-person events, and other services we operate or provide (collectively, the “Services”).

Who We Are

MENA Events, LLC is the organizer and operator of OC MENA Festival, a live cultural and entertainment event. We produce, promote, and manage festival experiences, including ticketed events, vendor participation, digital services, and on-site operations.

This Privacy Policy does not apply to employment-related data for job applicants, employees, or contractors, which are governed by separate policies.

Personal Data We Collect

“Personal Data” means information that identifies, relates to, describes, or can reasonably be linked to you or your household.

Categories of Personal Data

We may collect the following categories of Personal Data:

Identifiers & Contact Information
Name, email address, phone number, mailing address, social media handles, ticket or wristband identifiers, and account usernames.
Commercial Information
Ticket purchases, vendor transactions, merchandise purchases, donations, and related transaction data.
Payment Information
Credit or debit card details or other payment information processed securely by third-party payment processors.
Internet & Device Information
IP address, browser type, device identifiers, operating system, cookies, analytics data, and usage behavior.
Audio / Visual Information
Photographs, video recordings, or surveillance footage captured at festival grounds.
Location Information
General location data based on IP address or areas visited within festival grounds.
Preferences & Inferences
Interests, preferences, and engagement patterns inferred from interactions with our Services.
Health or Safety Information (Limited)
Information shared to accommodate accessibility requests or respond to medical or safety incidents.
User-Generated Content
Messages, inquiries, reviews, survey responses, or content you voluntarily submit.

Sources of Personal Data

We collect Personal Data from:

You directly (ticket purchases, registrations, forms, inquiries)
Third-party service providers (ticketing platforms, payment processors)
Event partners and vendors (where applicable)
Automatically through our Digital Services (cookies, analytics, Wi-Fi, RFID)
Publicly available sources and social media platforms (when you interact with us)

How We Use Personal Data

We process Personal Data for the following purposes:

Service Delivery
To process ticket sales, manage festival entry, provide customer support, and fulfill transactions.
Event Operations & Safety
To manage crowd flow, security, incident response, accessibility services, and lost-and-found.
Communications
To send transactional messages, event updates, customer service responses, and marketing communications (with opt-out options).
Marketing & Promotions
To promote events, analyze engagement, and deliver relevant advertising.
Service Improvement
To analyze usage trends, improve functionality, and enhance guest experience.
Legal & Compliance
To comply with laws, enforce terms, protect rights, and respond to lawful requests.
With Your Consent
For any additional purpose disclosed at the time of collection.

Disclosure of Personal Data

We may share Personal Data with:

Service Providers
Vendors who support ticketing, payments, analytics, marketing, security, or IT services.
Event Partners & Sponsors
When permitted by law or with your consent.
Public Authorities & Law Enforcement
When required by law or to protect safety and legal rights.
Successors
In the event of a merger, acquisition, or sale of assets.

We do not knowingly sell or share Personal Data of minors or use their data for targeted advertising.

Cookies & Tracking Technologies

We use cookies and similar technologies for:

Essential website functionality
Analytics and performance measurement
Marketing and advertising
Social media integration

You may control cookies through browser settings, though disabling cookies may affect functionality.

Your Rights & Choices

Depending on your location, you may have rights to:

Access or request copies of your Personal Data
Request correction or deletion
Opt out of marketing communications
Opt out of targeted advertising (where applicable)

You may exercise these rights by contacting us using the information below.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect Personal Data. However, no system is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect Personal Data from individuals under the age of majority without parental consent. If we learn that such data has been collected, we will take appropriate steps to delete it.

Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes described in this Policy or as required by law.

Third-Party Services

Our Services may link to third-party websites or platforms. We are not responsible for their privacy practices. Please review their policies separately.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and material updates may be communicated via email or website notice.

Contact Us

For questions or privacy requests, contact:

MENA Events, LLC
Email: info@ocmenafestival.com
Website: ocmenafestival.com